CASE STUDY / AI / 2026
AI Chatbot & Automation
An intelligent customer support chatbot with NLP, deployed across WhatsApp, web and CRM — automating 80% of incoming queries.
80%
Automated
60%
Cost Saved
2026
Delivered
3+
Technologies
01 / The Challenge
A growing support team was drowning in repetitive tickets — order status, returns, basic troubleshooting. Response times stretched to hours, customer satisfaction slid, and headcount costs kept climbing.
02 / The Solution
- NLP chatbot trained on the client's real ticket history, deployed on WhatsApp, website and in-CRM
- Confidence-scored responses with seamless human handoff for complex cases
- Order-status and returns automation wired directly into backend systems
- Weekly retraining pipeline from resolved-ticket feedback
03 / The Results
80% of queries fully automated
Support cost reduced by 60%
Average first-response time: 4 seconds
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